Refund policy

Shopping for gifts is meant to be simple and reassuring, and the extended holiday return policy is designed to support that experience by offering additional flexibility during the seasonal period. Purchases made between November 1, 2025 and December 24, 2025 are eligible for an extended return timeframe, allowing customers to request a return or exchange through January 16, 2026. This extended window is intended to reflect the realities of gift-giving, giving recipients more time to evaluate whether an item suits their needs, preferences, or expectations.

To qualify for a return or exchange, items must be maintained in their original state. Products should not show any signs of wear, use, or alteration, and they must remain unwashed and undamaged, with all original tags still attached. These conditions are necessary to ensure that returned merchandise can be properly handled and, when appropriate, made available again. If an item has been worn or modified in any way, it may not meet the requirements for acceptance under this policy.

Certain categories of products are not eligible for return or exchange. Items marked as final sale are excluded from this policy and cannot be returned under any circumstances. This includes, but is not limited to, gift cards, insoles, and any products clearly identified as non-returnable at the time of purchase, whether online or in-store. Additional exclusions may occasionally apply depending on specific promotions or product types, so reviewing product details before completing a purchase is recommended.

Customers are responsible for covering the cost of return shipping. Any shipping fees paid during the original purchase are not refundable, even if the item itself is returned. Once a return has been reviewed and approved, refunds are issued back to the same payment method used during the initial transaction. It is not possible to redirect refunds to alternative payment methods, store credit, or gift cards unless required by applicable law.

Returns and exchanges must be completed within the same country where the purchase was originally made. This requirement exists due to differences in inventory systems, taxation rules, customs regulations, and logistical considerations across regions. If a product was purchased through a third-party retailer rather than directly from Allbirds, the return or exchange must be processed through that retailer and will follow their specific policies and procedures.

Order management and fulfillment are handled based on product availability and operational considerations. The company reserves the right to manage transactions in a way that ensures fair access and maintains efficient operations. This may include limiting purchase quantities, declining certain transactions, refusing returns, or canceling orders when necessary. Such actions may be taken in response to inventory limitations, suspected misuse of policies, or other operational factors.

In situations where a transaction, order, or return is declined or canceled, the company’s obligation is limited to refunding any amount already paid by the customer for that transaction. It does not assume responsibility for additional losses, damages, or related costs that may arise. This approach supports consistent inventory control and helps maintain a balanced experience for all customers.

By becoming familiar with these guidelines, customers can approach holiday shopping with greater clarity and confidence. The extended return period, combined with clearly defined conditions, is intended to provide flexibility while ensuring that products are handled responsibly and that operations remain efficient throughout the busy seasonal period.